Customer Journey Playbook

The Playbook is your go-to library of Customer Journeys

Our customers love the comfort that comes with The Playbook. It shows what's possible with Salesforce Marketing Cloud and how it can bring value to any organisation.

We achieved some amazing work in the last few years! We decided to bundle our best practices & insights together so our customers can be inspired and see the value Salesforce brings!

Gary Vassart
Founder Transformative

The Journey Playbook for

Salesforce Marketing Cloud
  • 60+ Journeys
  • Up to 4 Channels
  • Across 3 different maturity levels
  • KPI & Benchmarks included
  • Consent management
  • GDPR Compliancy
  • Email Contact Pressure
Contact us to learn more

We speak Marketing & Salesforce !

Examples of how we have helped our clients

  • Multichannel customer engagement strategy
  • Digital strategy and roadmap
  • Omnichannel operating model and architecture
  • Global to local operating model
  • Playbooks and standard end-to-end processes
  • Digital engagement measures and tracking
  • Digital maturity and capability assessment
  • Marketing consent management & GDPR Marketing Automation

Why choose Transformative for Salesforce Marketing Cloud

Certified Salesforce Partner

Transformative consists of highly specialised and Salesforce certified consultants. At Transformative, our consultants bridge the gap between Marketing & IT.

Marketing Technology Experts

Our consultants have experience in developing solutions that span across different marketing technologies & different sectors.

Strategy & Result-oriented

Our priority is to deliver results that are measurable & hit our customer's KPI's. The goal is to optimise, improve and exceed those goals.

7 Years of Experience

A lot of experience & even more knowledge which allow us to tackle the biggest challenges.

We are Transformative.

Belgium's Value Driven Salesforce Partner.